Refund policy
Return & Refund Policy
Thank you for shopping with Trelius.
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, and documentation (if applicable).
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Personalized or customized items
- Clearance or final sale items (where applicable)
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Trelius will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us at: